Privacy Policy

At Covent Garden Casino, we respect your right to privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect the information collected from our website users and account holders.

Data Collection

We may collect various types of information when you interact with our website or create an account with us. This includes:

Personal details such as name, email address, date of birth, and contact information
Information about your interactions on our website, including game data, preferences, and play history
Technical data related to your device, browser type, operating system, IP address, and cookie usage

Data Usage

We use the collected data for various purposes, such as:

Creating and managing user accounts
Personalizing your experience on our website based on your interests and preferences
Sending marketing communications, promotions, and newsletters
Improving our services by analyzing user behavior and feedback
Maintaining a safe and secure gaming environment

Data Storage

We store the collected data securely in accordance with industry standards. Our servers are located within the European Economic Area (EEA), ensuring compliance with EU data protection regulations.

Third-Party Disclosure

We may share your information with third-party service providers who assist us in delivering our services, such as:

Payment processing and transaction management
Website development and maintenance
Customer support and analytics

These partners are bound by confidentiality agreements to protect your personal data. We do not sell or rent your data to any other companies.

Cookies

Our website uses cookies to improve user experience and functionality. These small files store information about your visit, such as language preferences and login status. You can manage cookie settings on our website.

Security Measures

We implement various security measures to safeguard against unauthorized access to your personal data:

Encryption using SSL/TLS protocol for all online transactions
Regular software updates and security audits
Access controls and authentication procedures

Your Rights

Under EU data protection regulations, you have the following rights regarding your personal data:

Right of access: request information about stored data and processing activities
Right to rectification: correct inaccurate or incomplete data
Right to erasure (Right to be forgotten): remove stored data under specific conditions
Right to restriction: limit processing in certain circumstances

If you wish to exercise any of these rights, please contact our Data Protection Officer.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will take effect immediately upon publication on our website. Please review this policy regularly for updates and changes.

By using our services or providing personal data, you acknowledge that you have read, understood, and agree with the terms outlined in this Privacy Policy.

Contact Information

For any questions regarding this Privacy Policy, please contact:

Covent Garden Casino Data Protection Officer

Please note that emails may be monitored for business purposes.