Terms and conditions

1. Definitions

   In these Terms and Conditions, "Company" refers to Covent Garden Casino, "Customer" or "You" means the person using our services, and "Services" includes all games, promotions, and facilities provided by us.

2. Age Restriction

   Only persons aged 18 years or older may use our Services. We reserve the right to request proof of age from any customer who appears under 25 years old.

3. Responsible Gaming

   We encourage responsible gaming practices. If you feel that your gambling is becoming a problem, please seek help through our self-exclusion program and/or contact one of our support staff for advice on managing your spending.

4. License to Use Services

   By registering with us, You agree to comply with these Terms and Conditions. We reserve the right to modify or terminate any aspect of our services without notice.

5. Account Management

   You are solely responsible for maintaining the confidentiality of Your account details and passwords. You agree to notify us immediately in case of unauthorized access to your account.

6. Payment Method

   We accept a variety of payment methods, but reserves the right to modify or remove any accepted method at our discretion. All transactions will be subject to available balance checking before processing bets.

7. Promotions and Offers

   All promotions and offers are subject to change without notice. Promotional terms may include minimum bet requirements, stakes restrictions, and time limits on winning potential.

8. Security Measures

   We employ robust security measures to ensure the integrity of our Services, including encryption technologies and access controls. We maintain a fair game environment in compliance with applicable laws.

9. Customer Support

   Support is available during opening hours via telephone or email. We aim to respond promptly to all customer queries and concerns.

10. Self-Exclusion Policy

    In accordance with UK law and industry best practices, we offer self-exclusion options for periods of 6 months, 1 year, or 5 years, depending on Your preference.

11. Wagering Requirements

    Winning from promotional offers may be subject to wagering requirements before withdrawal of winnings is permitted.

12. Changes to Terms and Conditions

    We reserve the right to modify these Terms and Conditions without notice at any time and from time-to-time. By continuing to use our Services, You agree to abide by such changes as are in effect.

13. Applicable Laws

    These Terms and Conditions shall be governed by and construed in accordance with English law.

14. Dispute Resolution

    In the event of a dispute or complaint about these Terms and Conditions, we will review Your concerns in good faith.

15. Entire Agreement

    These Terms and Conditions constitute the entire agreement between You and us regarding use of our Services.

16. Waiver

    Failure by us to enforce any provision of these Terms and Conditions shall not be considered a waiver or limitation on our right to enforce such provisions at a later time.

17. Governing Law

    English law will govern all disputes, including those arising from these Terms and Conditions.

By using our Services, You acknowledge that you have read, understood, and agreed to be bound by the above terms and conditions.