Responsible gambling

As part of our commitment to providing a safe and enjoyable gaming experience, Covent Garden Casino take responsible gambling very seriously.

Self-Exclusion

If you feel that your gaming is becoming problematic or are experiencing difficulties managing your bets, we encourage you to consider self-excluding from the casino. This allows us to prevent you from accessing the premises for a specified period of time (6 months, 1 year, or 5 years).

To request self-exclusion, please visit our reception desk in person and speak with one of our staff members.

Deposit Limits

We also offer deposit limits as part of our responsible gambling measures. This allows you to set a daily, weekly, or monthly limit on the amount of money that can be deposited into your account.

To request a deposit limit, please visit our website and follow these steps:

1. Log in to your account.
2. Click on "Deposit" and then select "Manage Deposit Limits."
3. Choose the type of limit you wish to set (daily, weekly, or monthly).
4. Enter the amount that will be applied as a deposit limit.

Cooling-Off Periods

If you're feeling overwhelmed by your gaming habits, we offer cooling-off periods for 24 hours, 48 hours, 72 hours, or up to six weeks. This allows us to give our members some time and space away from the casino and its facilities.

To request a cooling-off period, please visit our website and follow these steps:

1. Log in to your account.
2. Click on "Account" and then select "Cooling-Off Periods."
3. Choose the type of cooling-off period you wish to take (24 hours, 48 hours, 72 hours, or six weeks).
4. Confirm that you would like to proceed with a cooling-off period.

Tools for Managing Your Gaming

In addition to self-exclusion and deposit limits, we offer several tools to help manage your gaming:

• Time-Outs: Set time-out periods ranging from 24 hours to six weeks.
• Reality Checks: Receive regular reminders of the amount you've spent while playing at Covent Garden Casino.
• Self-Assessment Tools: Take advantage of our self-assessment quizzes and guidance on managing your gaming habits.

Support Organizations

We also recommend exploring support organizations that can provide help with managing problem gambling:

• GamCare
• GambleAware
• National Gambling Helpline

Gaming Industry Support

Our staff are trained to help you identify potential signs of problem gambling and provide support in managing your gaming behavior. If needed, they will direct you to professional advice from external organizations that specialize in assisting individuals struggling with addiction to online and offline casino activities.

Responsible Gaming FAQs

Q: What happens if I self-exclude myself?A: When you request a self-exclusion period, we'll take steps to prevent access to the premises for the specified duration. If you attempt to visit during this time, our security staff will ask you to leave without further assistance.

Q: How do I set deposit limits on my account?A: Log in to your website account and follow these steps:

1. Click "Account" and then select "Deposit."
2. Choose the type of limit (daily, weekly, or monthly).
3. Enter the amount that will be applied as a deposit limit.

Q: Can I request additional help with managing my gaming habits?A: Yes! Our reception staff are available in person to provide support, guidance, and recommendations on managing your gaming behavior.